Tuesday, April 24, 2018

Pittsburgh's 311 response line can now take calls in Chinese, Vietnamese, Burmese, and 13 other languages.

Pittsburgh's 311 response line can now take calls in Chinese, Vietnamese, Burmese, and 12 other languages in addition to English as part of the city's Language Access Plan, according to a press release by the Mayor's office on Monday.
The 311 Response Center is the City of Pittsburgh Non-Emergency call center that allows residents and non-residents to report varying neighborhood problems (potholes, traffic problems, graffiti, litter abandoned buildings and cars, etc.) and to provide city information to residents (City office contact information, hours, upcoming events or meetings, volunteer opportunities, etc.).

This plan is a transformational step to ensuring all Pittsburgh residents have access to the wealth of information and opportunities our city has to offer. With the increase in diversity in our city, being able to assist all residents and to provide access to all resources is a top priority.