Friday, November 20, 2020

SAP Ariba hiring bilingual Mandarin-English Procurement Specialist for overnight call center position in Pittsburgh.

SAP Ariba hiring bilingual Mandarin-English Procurement Specialist, this time through a staffing agency. An excerpt from the job ad:

***Candidates must be fluent in both Mandarin and English***

Duties and Responsibilities

  • Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, webform and phone.
  • Resolves 80% of issues without escalation.
  • Respond to customer inquiries in a timely manner and within service level objectives.
  • Successfully documents all requests through the CRM system while adhering to all documented procedures.
  • Provides general assistance to other teams within Global Customer Support and Ariba.
  • Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.
  • Ensures that individual performance meets or exceeds the department standards.
  • All other duties as assigned.