More information available on the job posting.Help us transform the English proficiency test industry and work with a global workforce to make the Duolingo English Test a success!
We are hiring an Operations Manager to support our growing remote workforce. This is the ideal role for someone who is interested in learning the intricacies of operations within a global proctoring and customer support workforce in a fast-paced, innovative environment.
You Will...
- Manage day-to-day administrative operational tasks, including but not limited to:
- Approving weekly timesheets and vendor invoices
- Maintaining and updating records
- Managing bonus payouts and special projects and programs
- Including spreadsheet manipulation and simple equations related to team performance
- Scheduling interviews, training sessions, meetings for an international workforce
- Assist with ongoing hiring processes for our international Customer Support and Proctoring teams, including but not limited to:
- Posting and advertising open positions
- Screening applicants and moving qualified candidates through the process
- Sending communications and hiring decisions
- Manage ongoing onboarding tasks for our Customer Support and Proctoring teams, including but not limited to:
- Sending offer letters, contracts, and 'welcome' information
- Coordinating and/or setting up internal access for a variety of platforms
- Manage execution and success of ongoing training programs for our Customer Support and Proctoring teams, including but not limited to:
- Scheduling and coordinating training activities
- Collaborating with mentoring coordinators to ensure mentoring program success
- Continuously improving and iterating upon our training programs
- Administering post-training surveys; analyzing and reporting on results
- Assist with special projects and have opportunities to take on increased responsibility
- Be willing and able to be on call on a rotating basis in the evenings, on weekends, and on holidays
- Be willing and able to take on additional duties as assigned
Friday, April 16, 2021
Duolingo hiring Operations Manager, Duolingo English Test, with a preference for fluency in Mandarin Chinese (or other languages).
Pittsburgh-based Duolingo is hiring an Operations Manager to support its English proficiency test.
Labels:
China,
Jobs,
Pittsburgh,
Taiwan
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