Thursday, January 24, 2019

SAP Ariba hiring for bilingual Mandarin-English overnight operations support specialist positions.

SAP Ariba, "the world’s business commerce network," is again hiring for bilingual Mandarin-English Operations Support Specialist positions in Pittsburgh. The job posting, via a staffing agency:
Our client, a global leader in e-business commerce networks is currently seeking an Operations Support Specialist.

Salary/Hourly Rate: $17/hour

Position Overview: This position is the face and voice to customers, building relationships in each interaction.

Fluency with a foreign language is desirable. The following shifts are available based on language skills:
French fluency – Monday through Friday, 9:00am – 6:00pm
Spanish fluency – Monday through Friday, 11:00am – 8:00pm
Mandarin fluency – Sunday through Thursday, 7:00pm – 4:00am
English fluency only – Monday through Friday, 11:00am – 8:00pm

Responsibilities of the Operations Support Specialist:

  • Provide inbound application and functional support for all relevant applications, both internally and externally, by way of chat, web, and phone
  • Resolve 80% of issues without escalation
  • Respond to customer inquiries in a timely manner
  • Successfully documents all requests through internal system while adhering to all established procedures
  • Ensure that individual performance meets or exceeds department standards

Qualifications of the Operations Support Specialist:

  • Technical aptitude with knowledge in computer hardware and software applications along with experience using the internet
  • Customer focused with high level of stress tolerance
  • Superior communication and telephone skills
  • Friendly presence and helpful attitude
  • Ability to adapt support style to align with the technical capabilities of the customer
  • Previous customer service experience strongly desired

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